SUPPORT
How can we help you?
Orders, payment, delivery and returns for trade partners. Our team answers by e-mail, phone and WhatsApp.
Returns & cancellation
Did something go wrong with your delivery? Let us know quickly so we can solve it.
Report a problem within 7 working days
Defective or incorrect goods must be reported within 7 working days of delivery. Send your order number and photos of the product and packaging to service@aleesar.com or via WhatsApp.
Returns only after approval
Goods may only be returned after written approval by Aleesar. We will tell you how and where to return them.
Cancelling an order
Contact us as soon as possible if you want to change or cancel an order. Orders are binding once confirmed by Aleesar, so cancellation after confirmation is subject to our approval.
Customs and import costs
Customs duties, import taxes or local charges are the responsibility of the Buyer and are not refunded.